Over 200 years commitment to our customers
Hayes have over 200 years of history on the same site in Ambleside, starting as growers and ending in our present format, many times larger and with many different departments, but always keeping the garden and home at our heart. We are a family owned business whose ethos has always been to focus on quality goods and services with the ultimate aim of complete customer satisfaction. Recent years has seen the boom in our Internet department which means that customers across the UK can experience the Hayes personal service coupled with the best quality goods at competitive prices.
Our departments in store include Gifts for the home, kitchenware and local foodstuffs, greeting cards and books, toys, casual clothing, Garden Products, Garden Furniture, Houseplants, Outdoor Plants, The Barbecue Shop and of course our massive Christmas extravaganza. Once you’ve shopped ‘til you’ve dropped you can rest your weary feet in our Four Seasons Restaurant with it’s stunning views over the Lakeland hills. Children are also catered for with our themed Events; Santa’s Grotto at Christmas. Our Landscape department oversees the grounds maintenance of many prominent Lake District properties as well as the creation of new gardens.
Many of our staff are long-standing, over 40 years service in several cases, with a wealth of experience they are only too willing to share with our customers. These same staff enthusiastically raise thousands of pounds each year for our chosen charities by walking, cycling, jumping out of aircraft and wearing silly jumpers, amongst others.
We take our environmental responsibilities very seriously, re-cycling, trading with environmentally conscious companies and providing staff transport to minimise local pollution and reduce traffic.
We belong to the HTA (Horticultural Trades Association) who regularly carry out inspections and give feedback and recommendations on where we can improve our customer experience. Our customer commitment is further reinforced by our guarantees which, as well as your statutory rights, extend garden furniture manufacturers warranties and also give 5 years guarantee on hardy outdoor plants.
Our mission is to provide the best customer experience we possibly can, delivered by our dedicated knowledgeable staff in pleasant spacious surroundings.
